FREQUENTLY ASKED QUESTIONS

Q: How to place an order?
Please fill-up and submit an order form after reading and agreed to our TERMS & CONDITIONS. You will receive an invoice within 24 hours after submitting your order form. You can pay through our ADD TO CART buttons using your Paypal.

 

Q: What payment methods do you accept?
We accept Paypal (+ 5% plus $0.30 fee), Debit or Credit Cards, eChecks and T/T for international buyers. Gcash and Unionbank transfer for local buyers.

 

Q: Which courier are you using for shipping the packages?
We ship through PHILPOST for international buyers. 2GO or AIR21 for local buyers.

 

Q: Are these lenses you're selling reliable and safe to wear?
Yes because all brands we're selling are aprroved by KFDA, KGMP, ISO, GMP, CE in Korea.

As it was made of material approved by FDA and manufactured with the advanced sandwiched method, the colorant do no come into contact with eyes and will not permeated.

We do not prescribed contact lenses. You should visit an eye doctor to have an eye test first before ordering on our website.

 

Q: When is the expiry date of these contact lens?
These lenses can last up to 1 Year once opened depends on your proper care & maintainance. If bottle is not yet opened, it can last up to 3 Years. Lenses expiry dates are 2011/2012.

 

Q: What are circle lenses?
Circle lenses are cosmetic contact lenses that have a black ring meant to enlarge the appearance of the iris. Originally from Korea, these lenses were made popular by ulzzangs ("best-face" celebrities) and pop stars. IE, Kim Namji is very famous for wearing circle lenses, as are most Chinese/Taiwanese "Pretty Girls" (Mei Nur). They give the appearance of clear, doll-like eyes and are available primarily to the Asian market. You can also order some of these in plano or with prescription.

 

Q: What is the difference between normal color contact lens and circle lens?
Both are available in a variety of colors and designs as cosmetic lenses, but regular colored lenses do not have a black ring around the outer edge of the iris. They are meant to change the color of your eyes. Circle lenses are mean to make your eyes appear larger with their noticeable black ring.

 

Q: Can I use an eyeglass prescription to order a contact lens?
Not really because the eyeglass and contact lens specifications are not the same. Also, you need to be evaluated and fitted for the contact lens and given instructions on the care and handling of the contact lens so you don't wear them out prematurely. If you currently wear glasses you should go back to your doctor and ask to be fitted for a contact lens as well. Don't forget to ask for a copy of your contact lens specifications.

 

Q: What if i have astigmatism?
You can order the toric lens for astigmatism. If you have astigmatism over -2.00 you are not suitable to wear circle lens. If your astigmatism is below -2.00 you can add -0.25 to -0.50 at your short sighted prescription.

 

Q: What will be the shipping cost?

INTERNATIONAL REGISTERED MAIL SHIPPING & HANDLING FEE RATES:

 

Please don't hesitate to ask us if your country is not mentioned above.

WE SHIP INTERNATIONALLY.

 

Q: Is an eye examination required before ordering contact lenses?
Not necessarily if you are currently using and already been prescribed and have been successfully wearing it. Otherwise, you need to be examined for contact lenses to get a prescription, to get proper instructions, and to receive follow up care.

 

Q: How will I know if the contact lens I purchased on the internet is authentic from Korea?
There have been an increasing number of online shops selling imitation contact lens. We have direct contact with the manufacturer. We can provide EMS code for our stock imported from Korea so you can track the code to know where the exact location from.

 

Q: Is it alright to sleep while I am still wearing these contact lens?
No. As this is not extended wear contacts, you should not sleep in these contact lens except for napping.

 

Q: Do you accept wholesale orders?
Just email us for inquiries about wholesale.

 

Q: How can i make changes to my order?
You can only make changes to your order if you have not paid us yet. Please finalize your order first before sending us your order form so that there will be no confusions.

 

Q: Will the colored contact lens appear like those in your pictures if I wear one?
They may or may not. Our pictures are only meant to give you an idea of how the colored contact lens will look on the eyes. It depends on your eye color. Please take note all lens pictures posted are for reference only and actual product color tone may vary due to monitor resolution and etc.

 

Q: How do i clean these contact lenses?
These contact lenses are just like any other normal color contact lenses. You can use any multi-purpose solution for soft contact lens available in the market. Cleaning routines are just like normal contact lens. For annual replacement lens, you probably need enzyme disinfection of protein periodically. Please go HERE for lens care.

 

Q: What do I do if I have eye dryness and irritation?
Some people don't blink enough or completely when they wear contact lens which causes the lens to blur and feel gritty. Increase your blink rate to the normal one blink every 5 or 6 seconds. Use contact lens lubricants to lubricate your eyes and rewet your lenses. If problem persist, stop wearing the lens and consult your eye doctor. 

 

Q: What is BB CREAM?

BB Cream is the hottest beauty product in Asia right now. The product was originated in Germany and used by dermatologists to help patients who have gone through laser skin surgery soothe and regenerate the skin.

Soon after, Korean celebs started using the cream and a craze was born. Big companies then took the idea and turned it into a product widely available to the public. The new product is suitable for all skin types, especially those with sensitive and acne-prone skin. It has the advantages of both a makeup and skincare product. It can even out skintone, undereye circles, acne scars and add radiance to the skin without the heavy mask-like effects of a foundation. Prolonged used of the product will also help improve the overall texture of the skin and fade acne scars.

BB cream are like tinted moisturizers but the difference is that BB creams are thicker in texture and can have many other functions such as healing, concealing, moisturizing, whitening, soothing skin tone imperfections and some even have got a SPF factor.

 

Q: What are the functions of BB CREAM?

1. BB cream covers the skin troubles naturally and smoothly on the skin, even with small quantity, and makes the skin color equally.
2. Suitable for all people and skin types.
3. After using 15~20min, it matches the same skin color naturally.
4. BB cream also protects the greasy skins to the neat and tidy skins.
5. Adding the rehydrating effect, BB cream helps skin optima condition that is able to make up more moisturizing.
6. Irregular skin troubles can be covered naturally, so that gloomy and dark skin colors makes whitening and brightening.

 

Q: What are the effects of BB CREAM?

INSTANTLY AFTER YOU APPLY:
It provides coverage just like a foundation by covering up all acne, pores, marks, lines and uneven skin colour spots BUT without clogging the pores/damaging the skin. Instead, it helps tighten pores and improve the skin condition.

AFTER 1 MONTH OF CONTINUOUS USE:
After continuously using it for a month of you, it will leave you with better skin complexion (much smoother, softer and refined skin).

How this works is that every time you use it, it acts as a protective layer which controls excess oil and at the same time giving it enough moisture it to make very healthy. It also protects against all harmful UV rays and environmental damage so that your skin will stay healthy. Plus with its special healing properties derived from its natural ingredients (such as White Hazel, Aloe & Caviar extract) which promotes skin regeneration and pore tightening, the end result after using it for 1 month of more is a much smoother, softer and refined skin that will make your face complexion gorgeous!

 

Q: How to use BB CREAM?

1. Normal skin care regime.
2. Sunblock (can be skipped if BB CREAM has SPF already).
3. Make-up base or primer (this can be skipped because BB CREAM act as make-up base too.
4. BB CREAM.
5. Loose powder / mineral make-up.

 

Q: I've been using BB CREAM for a week but there's no improvements?

BB Creams are not miracle products! They do not work over night! If it was, would you think for the amount you have paid would be justifiable? Depending on your skin's reaction, the 'waiting time' varies.

 

Q: How to choose the best BB cream?

1. Identify your skin tone (very fair, fair, normal or dark?) and skin type (normal, dry or oily?)

2. Now, ask yourself what are your needs. For example: acne reduction? brightening? sunblock? stronger oil control? moisturisation? more coverage? etc.

3. Now, shortlist or select the most suitable/ideal BB cream for yourself.

IT'S ALL ABOUT MAKING COMPARISONS TO KNOW WHICH
BB CREAM WOULD SUIT YOU BEST.

 

TERMS AND CONDITIONS

Before placing an order, reading our terms and conditions is a MUST.

1. All products featured here are on a pre-order basis unless otherwise stated.

2. AUTHENTICITY is GUARANTEED. All goods sold here are 100% genuine and imported from korea.

3. JapaneseCandy will NOT be liable for any damages such as eye discomfort, skin allergies, infections caused by our products.

4. Full payment is required before ordering the items for you. No payment means no order. Payment shall be received within 24-48 hours after invoice was sent.

5. Shipping & handling fees and other charges will be shouldered by the buyer.

6. S&H fee is NOT equivalent to the postage cost and we have different shipping rates and weight ranges here in the philippines. Take in consideration other factors involved in S&H, such as: Jeepney Fare (back and forth), S&H Materials (envelopes, packaging tapes, bubble film & etc...) and Labor.

7. All items will be shipped from PHILIPPINES (ASIA), Davao City to be exact via PHILPOST REGISTERED MAIL or EMS (upon request for higher cost). Registered Mails are accorded special security, with the items recorded from acceptance to delivery to the addressee. Registry return receipt is attached to be signed by the recipient at the time of delivery.

8. Your order will be shipped out witin 24 to 48 hours after arriving of stocks from Korea. If it's already from on hand stocks, we will ship it out right away as long as it is not a friday. Shipping will take approximately 10 to 23 days or 2 to 3 weeks. Shipping time varies DEPENDING ON YOUR LOCATION / COUNTRY and DEPENDING ON HOW YOUR LOCAL POST OFFICE HANDLE THE DELIVERY. We are NOT in control of holidays, shipping delays, POST OFFICE system, CUSTOMS nor we can able to speed up processing, shipping, delivery times faster. We also have to wait, just as you do. Any taxes (where applicable) or CUSTOMS charges (in your territory) are of your sole responsibility.

9. Degrees for left and right eye can be different and mixed (eg. left -3.00 / right -2.75) for EOS and GEO brands only but you cannot mix power in a pair for BARBIE DUEBA & G&G brand so you should order 2 pairs. Same cost with or without power.

10. All lenses are for MYOPIA only except for TORIC LENS that is for astigmatism.

11. We only accept US DOLLAR currency payments for international buyers and PHILIPPINE PESO for local buyers.

12. Reservation and poor communication is not allowed or else your order will be cancelled automatically.

13. All lenses are in secure air-sealed vial or blister.

14. We check all items and packed the items securely before handling them to the post office for shipping.

15. All goods sold here are NOT refundable nor exchangeable. NO CANCELLATION of orders too once you have submitted your order form so please place and make your order only if you are 150% sure. Different in size and color of the product in real life and you may not need or cannot wear the product anymore are not acceptable reason for refund and exchange. Size and color may differ in the actual product are visible because of different setting of the personal computer so please think well before you order. We can only refund or exchange when the item you ordered is out of stock.

16. You are buying at your own risk. We are not be held responsible for delays, lost and damaged packages during shipping. We have proof of every sent package (we take pictures of the package before sending them out and handling them to the post office) and we guarantee that all items we sent are in GREAT condition and packed securely.

17. In case of defective item or wrong sent item, please send the item back to us via Registered Mail within 7 days of request. We will not accept or do a replacement if sealed is broken and if items damaged during shipping. However, the company inspect all the items for defects before shipping to us so there's only like a chance of 1 defect out of 1000.

18. STRICTLY FOR 150% SURE BUYERS ONLY!

19. Pre-order will take approximately 1 month to complete so please be patient. Delays happen sometimes. If you are in a rush and can't wait please don't order.

20. JapaneseCandy reserves the right to change all the contents of this website (Terms and Conditions, Prices, Cost and Services) anytime effective without prior notice.

21. Once you have submitted your order form to us via order form provided in this website or via email, means you had read, understood and agreed to our Terms and Conditions already.

22. We may report you, put you up on BLACKLIST for the world to see, banned and terminate your use of this website once you violated our TERMS and CONDITIONS.

Upon submitting your order forms, we assume that you have read, understood and agreed on our terms & conditions.

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BIG DM23 (CLOSED)
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BELITA (CLOSED)
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CRYSTAL.I (CLOSED)
LOVE LOVE (CLOSED)
WINDY (CLOSED)
SASSY (CLOSED)
EXTRA BLACK (CLOSED)
ALAMODE (CLOSED)
MAGNUM CAVIAR (CLOSED)
BIG CANDY (CLOSED)
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STYPE (CLOSED)
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GEO (CLOSED)

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